Terms of Service
Last Updated: June 19, 2026
1. Acceptance of Terms
By creating an account, placing an order, or deploying resources on EgyHost, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Server Activation & Setup
All hosting plans (Bots, Web, and MTA) are activated instantly and automatically upon successful validation of the agreed payment. Setup delays are rare but may occur due to security screening or transaction processing times.
3. Acceptable Use Policy & Content Restrictions
You agree not to use EgyHost servers for any illegal activities, malware distribution, phishing, port scanning, or unauthorized stress testing.
Islamic Values & Religious Integrity Policy:
As an Egyptian-owned platform founded on Islamic values, we strictly prohibit hosting projects, code, or content that contains material deemed harmful, disrespectful, or conflicting with the teachings of the Islamic religion.
Clients are required to disclose the nature of their hosted projects. Failure to disclose or violations of this integrity policy will result in immediate service suspension. Files will be deleted permanently 1 week after suspension if the violation is not resolved.
4. Payments, Credits, and Refunds
All payments made to EgyHost are final and non-refundable. Funds added to your Client Wallet are virtual hosting credits and cannot be withdrawn or converted back to cash.
Refunds are only issued in the form of wallet credits at our discretion, specifically in cases of verified service failures, extended unplanned outages, or hardware issues originating entirely from the host.
5. SLA & Uptime Guarantee
We offer a 99.9% network uptime guarantee SLA. This does not cover scheduled maintenance, third-party network outages, user-configured software issues, or DDoS attacks exceeding our filter capacities.
6. Support and Communication
Official support is provided exclusively via our ticketing system on our Discord server. Any billing disputes or technical errors must be submitted via tickets for expert investigation by our Egyptian support team.